DELIVERY

DELIVERY INFORMATION

At The Home Plant Co, we understand the importance of getting your products to you quickly and efficiently. We’re committed to providing a smooth delivery experience for all our retail customers.

Standard Delivery:
Enjoy reliable and affordable delivery across Australia. Orders typically arrive within 5-7 business days, depending on the carrier used and your location.

Delivery Costs:

$10 Flat rate (Australia only)

 

Order Processing Time:

We aim to dispatch all retail orders within 24-48 hours of receipt. During peak seasons or special promotions, processing times may be slightly extended, but we’ll always keep you informed.

 

International Shipping

Currently, we only ship within Australia. If you’re interested in our products from overseas, please contact us, and we’ll work on finding a solution for you.

 

Tracking Your Order

As soon as your order is dispatched, we’ll email you a tracking number so you can follow your delivery. If you don’t see the email, please check your spam or junk folder. In some instances, we may need to reach out to you before shipping your order. To ensure there are no delays, please promptly respond to any emails or phone calls from our team.

 

Delivery FAQs

What if I’m not home to receive my delivery?
If you’re not available when your order arrives, our delivery partners may leave your package in a secure location or provide instructions for picking it up at the nearest post office.

Can I change my delivery address after placing an order?
If you need to make changes to your delivery address, please contact our team as soon as possible. We’ll do our best to accommodate your request before your order is shipped.

What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected time frame, please check your tracking information. If you need further assistance, our customer service team is here to help.